The agreement

These Terms of Service ("Terms") are an agreement between OrdersPal ("we", "us") and the business or person that creates an OrdersPal account ("you"). They cover the OrdersPal store portal, storefronts, mobile apps and related services (the "Service").

By creating an account or using the Service you accept these Terms and our Privacy Policy. If you accept them on behalf of a business, you confirm you are authorized to bind that business.

Your account

• You must be at least the age of majority where you live and give accurate information when you sign up.
• Keep your password safe. You're responsible for everything done under your account, including by staff users you add to your store.
• Tell us right away at support@orderspal.com if you think someone has accessed your account without permission.

Your store and your sales

OrdersPal provides the tools; you are the seller. Sales made through your store are between you and your customers, and we are not a party to them. You are responsible for:

• Your products and listings, including descriptions, photos, prices and availability being accurate.
• Collecting and paying the right taxes, and setting up your tax settings correctly.
• Fulfilling orders, and handling delivery, returns, refunds and customer service.
• Following the laws that apply to your business, such as consumer protection, food safety, product safety and any licences you need.

Acceptable use

You may not use the Service to:

• Sell anything illegal, counterfeit or stolen, or regulated goods (such as weapons, drugs, alcohol or tobacco) without the required licences.
• Publish content that is fraudulent, misleading, hateful, harassing, sexually explicit or that infringes someone else's rights.
• Send spam or messages your customers have not agreed to receive.
• Interfere with the Service: probe or break its security, overload it, or scrape it with automated tools.
• Copy, resell or reverse engineer the Service, or access it to build a competing product.

Your content

You keep ownership of the content you add, such as your logo, product photos and descriptions. You give us a worldwide, non-exclusive, royalty-free licence to host, copy, resize and display that content only as needed to run and promote your store on the Service. This licence ends when you delete the content or close your account, except for copies in backups that are overwritten over time.

You confirm you have the rights to the content you upload. The OrdersPal software, name and logo belong to us, and these Terms don't give you any rights to them except to use the Service.

Customer data

You are responsible for the personal information of your customers that you collect through your store. Use it only to serve them and in line with privacy and anti-spam laws, including getting any consent needed before sending them marketing messages. We process that information on your behalf as described in our Privacy Policy.

Plans and billing

• Free trial: new stores start with a 15-day free trial. Choose a paid plan before it ends to keep taking orders.
• Monthly billing: paid plans are billed in advance each month and renew automatically until you cancel. Payments are processed by Stripe or PayPal.
• Plan limits: each plan includes a set number of orders and users. If you go over, you'll need to move to a higher plan.
• Taxes: prices don't include applicable sales taxes, which are added where required.
• Price changes: we'll give you at least 30 days' notice before a price change. It applies from your next billing period after the notice ends.
• Failed payments: if a payment fails and isn't fixed, we may limit or suspend your store until it's paid.
• Refunds: fees aren't refundable, including for partial months, except where the law requires.

Cancellation and termination

• You can cancel anytime from the Subscription page or by contacting us. Your plan stays active until the end of the period you've paid for.
• We may suspend or close an account that breaks these Terms, doesn't pay, or puts our users or the Service at risk. Where reasonable, we'll warn you first and give you a chance to fix the problem.
• After your account closes you have 30 days to ask us for an export of your data. After that we delete it as described in our Privacy Policy.

Third-party services

Some features rely on other companies, such as Stripe and PayPal for payments and SMS and email providers for notifications. Your use of those services may also be governed by their own terms. We aren't responsible for services we don't control.

Availability and changes

We work to keep the Service available and secure, but it may sometimes be unavailable for maintenance or for reasons outside our control. We may add, change or remove features. If we remove a major feature you pay for, we'll tell you in advance.

Disclaimers

To the extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don't promise the Service will be uninterrupted or error-free.

Limitation of liability

To the extent the law allows, we aren't liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim about the Service is limited to the fees you paid us in the 12 months before the claim arose.

Indemnity

You agree to defend and compensate us for claims, losses and costs (including reasonable legal fees) arising from your products and sales, your content, your treatment of customer data, or your breach of these Terms.

Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts located there have exclusive jurisdiction over any dispute, unless the law where you live gives you the right to bring a claim elsewhere.

Changes to these terms

We may update these Terms from time to time. For important changes we'll notify you by email or in the store portal at least 30 days before they take effect. If you keep using the Service after that, you accept the new Terms. If you don't agree, you can cancel before they take effect.

General

• These Terms and the Privacy Policy are the whole agreement between you and us about the Service.
• If any part of these Terms can't be enforced, the rest stays in effect.
• If we don't enforce a right right away, we haven't given it up.
• You can't transfer your account without our written consent. We may transfer these Terms as part of a merger, acquisition or sale of our business.

Contact us

Questions about this page? Email us at support@orderspal.com and we'll get back to you within two business days.